RETURNS AND EXCHANGES

Thank you for shopping with Bubsea! Your satisfaction is our priority. Please review our return and exchange policy carefully before making a purchase. Due to the intimate nature of swimwear, we have specific guidelines to ensure fairness and hygiene.

1. General Return and Exchange Conditions

• Returns and exchanges are accepted within 7 days from the date of delivery.
• Items must be unused, unworn, unwashed, and in their original condition with all tags, labels, and hygienic liners intact.
• For hygiene reasons, any swimwear with removed or tampered hygiene liners, stains, or signs of wear will not be accepted.
• Items marked as “Final Sale,” “Clearance,” or “Non-Returnable” are not eligible for returns or exchanges.
• Gift cards, promotional items, and personalized products cannot be returned.

2. Return and Exchange Process

Step 1: Initiate a Request

• Contact our Customer Support at info@bubsea.com or via our Returns and exchanges Form within 7 days of receiving your order.
• Provide your order number, reason for return or exchange, and any supporting photos if applicable.
• Our team will review your request and provide further instructions.

Step 2: Prepare Your Item

• Carefully pack the item in its original packaging or a secure package.
• Ensure all tags and hygienic liners are intact.

Step 3: Ship Your Return

• You will be responsible for the return shipping cost unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure safe delivery.
• Please retain the tracking number for your reference.

3. Refund Policy

• Once we receive your return, please allow 5-7 business days for our team to inspect and process your refund.
• Refunds will be issued to your original payment method. Please note that processing times may vary depending on your payment provider.
• Shipping fees, customs duties, and taxes are non-refundable.

4. Exchange Policy

• If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the replacement item.
• Exchanges are subject to product availability. If the item is no longer available, a refund will be processed instead.

5. Defective or Incorrect Items

We sincerely apologize if you receive a defective, damaged, or incorrect item. Please contact us within 48 hours of receiving your order with:

• Your order number
• Photos of the item showing the defect or incorrect item
• A brief description of the issue

We will prioritize resolving the issue by offering a replacement or a full refund, including shipping costs.

6. Additional Notes

• Items returned without prior authorization will not be accepted.
• We reserve the right to refuse returns or exchanges that do not meet our policy requirements.
• If your package is lost or damaged during return shipping, we are not responsible for compensation.

For any further questions, feel free to contact our support team at info@bubsea.com.
Thank you for shopping with Bubsea — we’re here to ensure you love your purchase!